Pioneering a tech design studio that digitally transforms businesses so they can take the leap into the digital future, we will facilitate the transformation process through the design thinking approach, mastering data, cloud computing, and cybersecurity; and being well-equipped with AI and IoT technologies. Our mission extends to comprehensive development services, forging a seamless evolution into the digital realm.
Requirements
- In-depth understanding of the business process management lifecycle and BPM methodology
- Skilled in analyzing and optimizing business processes across various departments
- Proficient in project management methodologies and practices
- Extensive knowledge of Quality Management Systems
- Proven experience in implementing and maintaining QMS within an organization
- Well-versed in the document lifecycle, including creation, review, approval, and archiving
- Strong grasp of change management processes and techniques
- Solid understanding of risk management strategies and their practical application within business processes
- ISO 9001 Auditor Certification – MUST
- Upper-Intermediate level of English proficiency or higher
- At least 2+ years of relevant experience working with QMS
- Experience participating in internal and external audits
- Demonstrated success in implementing and supporting QMS within an organization
- Strong analytical skills with an emphasis on cross-departmental activities and process improvements
- Excellent skills in communication, negotiation, and relationship building
- Effective problem-solving abilities to identify and resolve process-related issues
Responsibilities
- Support in processes definition and documentation across company, document assessment results, processes mapping
- Register processes, requirements, observations, recommendations to them
- Identify, register, and track processes-related improvements, changes, and optimization actions
- Document and track predefined metrics and KPIs per process, department, function and/or project
- Conduct annual and ad-hoc process quality risk assessments and gap assessments. Cooperate with Risk and Control Owners to define risk treatment strategies and plans, communicate on required actions to be performed
- Coordinate and participate in the annual documents revision process
- Initiate documents approval workflow if required
- Participate in preparation for policy acceptance process execution
- Participate in creation of Internal Audit Program and Plan. Schedule and organize the audit. Communicate with functions and projects involved
- Participate in periodical internal audits based on ISO 9001, track the completion on internal audit phases
- Prepare the Internal Audit Report. Inform the process owners about audit results, observations, and non-conformities
- Participate in External ISO audits, support with internal coordination and organization, assist specialists with preparation for the audit activities. Cooperate with specialists on audit results
- Support with the definition of action items required. Track the resolution of internal and external audit findings
- Participate in communications campaigns (communication plan creation, coordination of actions to be done by different departments in terms of communication campaign arrangement)
- Arrange and improve onboarding and other types of training. Participate in preparation of annual trainings
- Assist with preparation of materials on compliance status, audit findings closure, implementation of risk treatment plans, improvements made and planned activities
- Participate in company’s internal initiatives and improvement programs and projects